Terms of service
This website, etanna.com (hereinafter referred to as the "online store"), is operated by SIA “ETANNA,” unified registration No. 40203369129, VAT payer No. LV40203369129, legal address: "Branguli", Valgunde, Jelgava, LV-3017, account No.LV74HABA0551051961003, "Swedbank" AS, email: info@etanna.eu, telephone No.: +371 29697883. Throughout the online store, the terms “ETANNA,” “the Seller,” “we,” “us,” and “our” refer to SIA “ETANNA.” ETANNA offers this online store, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated in the online store.
By visiting our online store and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the online store, including, without limitation, browsers, vendors, customers, merchants, and/or contributors of content. Throughout the online store, the terms “you,” “Customer,” and “Buyer” refer to all users of the online store as mentioned above.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the online store, you agree to be bound by these Terms of Service and enter into the Distance Agreement with us. If you do not agree to all the terms and conditions of this Distance Agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current online store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Right of Refusal/Return of Goods and Exchange of Goods
The Seller will exchange or refund a product within 14 days of receipt, provided the product has not been used. Return costs outside LV, LT, and EE are the responsibility of the Customer.
To return a product, the Customer must contact the Seller via email at info@etanna.eu to arrange the return details. Refunds will be processed to the account from which the payment was made.
Delivery
Orders are prepared for shipment within 1–3 business days.
The order will be delivered based on the details provided in the order, to the specified address or parcel terminal.
The Customer is responsible for ensuring the accuracy of the information provided in the order.
Delivery methods:
- Latvia, Lithuania, Estonia: Omniva
- Other countries: The Seller’s chosen courier service.
The Seller is not liable for delays in delivery caused by the delivery service provider.
Payment Methods
The Seller accepts payments via Google Pay, Apple Pay, PayPal, payment cards (VISA, Mastercard, American Express), internet banking, and direct transfer for purchases made in the online store.
When selecting bank transfer as the payment method, the Customer will receive a purchase confirmation and an invoice via email containing the details required to complete the payment.
The Customer must pay the invoice by bank transfer within 2 business days. If payment is not received by the due date specified in the invoice, the order will be cancelled, and the purchase reservation voided.
Products are dispatched only after payment has been received.
Privacy Policy
The Seller undertakes to ensure the protection and privacy of the Customer's personal data in accordance with the requirements of regulatory enactments. This Privacy Policy explains how personal data is processed and provides information on the Customer's rights in relation to the processing of their personal data.
Your submission of personal information through the online store is governed by our Privacy Policy, which can be viewed here: Privacy policy.
Shopping
Prices in the online store are indicated in EUR, inclusive of value-added tax (VAT) at 21%. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.
The descriptions and images of goods sold in the online store are for informational purposes only. The colours of the products may differ slightly from those shown in the images, depending on the colour resolution of your computer monitor.
Copyright
All photos, product descriptions, and other information are the property of ETANNA.
Disputes
All disputes related to the purchase of goods in the online store shall be resolved in accordance with the laws and regulations of the Republic of Latvia.
Other Terms and Conditions
By shopping at the online store, you agree to these Terms of Service.
The Seller reserves the right to amend these terms at any time. Any changes take effect immediately upon publication in the online store.