Terms

Returns and refunds

You have the right to cancel your purchase within 14 days of receiving your order. To request a return, email info@etanna.eu with your order number.

For returns within Latvia, we arrange return shipping via parcel locker after you contact us. A €5 return shipping fee is deducted from your refund. For returns from other countries, the customer arranges and pays for return shipping.

Return items unworn, undamaged, with their original tags and, where possible, in their original packaging. Items must be sent back within 14 days of notifying us of your return. If an item has been handled beyond what is necessary to try it on, a reduction in value may apply.

Refunds are issued to the original payment method within 5 business days after we receive and check the returned item. See our Refund Policy for full details.

Delivery

We dispatch orders within 1–4 business days after payment. Parcel locker delivery in Latvia is free. Delivery to Lithuania and Estonia costs €5; delivery to other countries costs €10. Orders of €250 or more qualify for free shipping.

Estimated delivery times after dispatch are 1–3 business days in Latvia, 2–5 business days in Lithuania and Estonia, and 3–14 business days in other countries. These are estimates and may vary by destination and carrier.

Parcel locker delivery is available in Latvia, Lithuania and Estonia. Delivery options for other countries are shown at checkout. Please check that the delivery details in your order are correct. See our Shipping Policy for full details.

Payment methods

We accept Google Pay, Apple Pay, PayPal, payment cards (Visa, Mastercard, American Express), internet banking, and direct bank transfer for purchases made in the online store.

When selecting bank transfer, you will receive an order confirmation and an invoice by email. Please pay the invoice within 2 business days. If payment is not received by the due date specified in the invoice, the order will be cancelled. Products are dispatched only after payment has been received.

For the full conditions of purchase, see our Terms of Service.