Refund policy

You have the right to cancel your purchase within 14 days of receiving your order. To request a return, email info@etanna.eu with your order number.

Returns within Latvia

Once you contact us, we will arrange your return via parcel locker. A €5 return shipping fee will be deducted from your refund.

International returns

For returns from other countries, customers are responsible for arranging and covering return shipping costs.

Return conditions

Please return items unworn, undamaged, with their original tags and, where possible, in their original packaging.

If an item has been handled beyond what is necessary to try it on, a reduction in value may apply.

Items must be sent back within 14 days of notifying us of your return.

Refunds

Refunds are issued to the original payment method within 5 business days after we receive and check the returned item.